ASPC RideLink
Cancellation & change fees
ASPC RideLink Fee Policy
Questions? Contact ridelink@aspc.pomona.edu or call/text (909) 347-5295
Airline-initiated changes
Airline-initiated changes are never subject to cancellation fees.
- You may take your original ride or cancel with no fee.
- Failure to notify RideLink will result in a no-show fee.
Important policy differences
Outbound trips (to airport): RideLink cannot accommodate regrouping for delays or cancellations.
Inbound trips (from airport): For delays or cancellations, complete the delay verification form and RideLink will:
- Attempt to regroup you, or
- Issue a contingency voucher if regrouping is not possible.
Student-initiated changes (voluntary)
Before matching deadline
You may update your request or cancel with no fee.
Make changes freely through the RideLink dashboard before the deadline for your break period.
After matching deadline
Changes cannot be accommodated; the standard cancellation fees apply.
| Fee | ONT | LAX |
|---|---|---|
| Cancellation feeCancelling after the matching deadline | $8 | $20 |
| No-show feeIf you do not show up and fail to notify RideLink at least one hour before your scheduled ride | $15 | $40 |
Important rules
- To qualify as a cancellation (rather than a no-show), you must notify RideLink directly or complete the online form at least one hour in advance.
- Notifying only your group members does not qualify as proper notification to RideLink.
- All fees must be paid before you can request future RideLink services.
How to cancel or report changes
Contact RideLink as soon as possible:
- Email: ridelink@aspc.pomona.edu
- Call/Text: (909) 347-5295 (Phone support available from U.S./Canada only)
- For inbound flight delays/cancellations: Complete the delay verification form (link provided in your match email)
Remember: You must notify RideLink at least 1 hour before your scheduled ride to avoid no-show fees!